OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
207 ratings and 121 comments received in the last 90 days.
15 July 2025
From start to finish, I was made to feel like a valued customer. Sharleene delivered professional, knowledgeable yet very friendly service throughout the process, making me feel as though my business was very welcome and a positive experience.
04 July 2025
I was provided with excellent service and the entire experience was enjoyable.
03 July 2025
Lauren and Charmain were both excellent in their communication and approach to the process - highly recommended
01 July 2025
ensured I received the exact specification required in the time frame i had available
22 June 2025
Excellent service. Informed of all the documents and complete handover of vehicle with run through if car details and systems.
12 June 2025
When I came to collect the car, everything was perfectly prepared. The handover was smooth, professional, and I felt really looked after.
04 June 2025
Customer service was excellent. Communication from initial contact to driving away was smooth. Follow up call after a week highlighted the staff commitment to customer car. Bouquet of flowers was a lovely touch. Big thanks to Lauren and Dan.
03 June 2025
Very satisfied
03 June 2025
My sales executive Suraj Panesar explained everything so well, the whole experience was stress free. I was kept informed throughout the process which made feel secure that I had made the right choice of car.
26 July 2025
Extremely satisfied .
25 July 2025
My vehicle was comprehensively checked for a fault which did take some time but I was updated throughout and the fault was found and fixed
25 July 2025
As above. Very friendly and helpful staff who kept me updated through the day.
25 July 2025
The above is not the employees fault, th service given to me is what the BMW service level is. Nothing above and beyond, nothing terrible.
25 July 2025
Nothing was a problem
23 July 2025
I spoke to Kacey Moore at my local Stafford branch, who kept me updated as to the issue with my car. She was efficient and friendly.
23 July 2025
Excellent customer service
23 July 2025
Service indicator in car not reset, requiring a second visit to dealership
22 July 2025
A little dissapointed with vehicle valuation
21 July 2025
Very satisfied, got booked in really quickly
16 July 2025
I am in possession of the vehicle. I have commenced paying for the vehicle. The sales staff were extremely helpful. I have made no complaints regarding the vehicle since it has been in my possession.