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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
320 ratings and 175 comments received in the last 90 days.
03 May 2025
Purchase was over the phone and the process was very efficient. Suraj was a great communicator.
13 April 2025
Great product knowledge, deals and attention to detail. Nothing was too much trouble.
11 April 2025
Very good cooperation from the showroom staff.
05 April 2025
Friendly, helpful staff. Kept me informed on delivery of vehicle.
04 April 2025
Suraj took time to explain the specification of our new car, and gave very informative advice on the features.
01 April 2025
this is the 3 time i have used this centre for my new car
28 March 2025
Very well looked after
23 March 2025
Not very satisfied at all the delivery was much later than originally told. The dealership was not responsive. I'm waiting to hear on the brake callipers.
21 March 2025
Everything was very quick and on time, car was presented fantastically in the showroom with a unveil and tour round the new bmw system
20 March 2025
Very happy and satisfied Joe did above and beyond to find me a new car with the features I wanted.Great communication too
20 March 2025
Very satisfied with the handover process and it was all straightforward with no issues at all. A nice touch with the 2025 balloons and it was lovely to have an official unveiling of the vehicle.
19 March 2025
Very fast and effective customer service would highly recommend
17 March 2025
All good.
17 March 2025
This is my 5th car from lookers Stafford BMW and they never fail to impress ??
17 March 2025
Very helpful and friendly staff.
13 March 2025
Good updates throughout process
11 March 2025
Lauren made it very easy and explained all the steps before handover,
10 March 2025
From ordering to collection the communication. Was flawless
05 March 2025
Lovely uncovering of my new car and seeing it for the first time.
28 February 2025
Personal attention
13 May 2025
Customers always well cared for.
11 May 2025
Very helpful staff sorted my service plus additional repair in swift time with pleasant experience
11 May 2025
Overall happy, great communication and the work appears to have been completed to a good standard. Only note was that the car wash was not great afterwards, only half my roof was cleaned and the front had loads of water marks!
10 May 2025
Yes very good
09 May 2025
great service - great staff - great experience
09 May 2025
The service information was very good , my vehicle was repaired on time, as agreed and have been washes and hoovered. An valuable plus point from a customer point of view. The service check video is also a plus.
08 May 2025
Because when a potentially majorly upsetting situation occurred they were quickly able to rectify the issue and supplied the correct type of vehicle as a luxury substitute while repairs were effected Thanks very much to the CS team there - and Lee
08 May 2025
I was booked in for service at 0800 and advised it would be available in two hours. The vehicle was returned to me as promised, first class service.
06 May 2025
Staff are always pleasant and bend over backwards for me.
06 May 2025
All perfect One slight pointer the complimentary wash was not that good, I appreciate it was complimentary so not expecting anything special but windows seemed dirty than arrival
06 May 2025
I was extremely satisified with my experience at lookers stafford, everyone was really nice.
05 May 2025
Good job
05 May 2025
Great staff, friendly, courteous & professional at all times, but particularly Kacey, who kept me updated on progress (two recalls & a starting problem) and then the exact cost for the repair. Excellent service.
05 May 2025
Kept updated throughout and staff very helpful.
05 May 2025
Katie. Great courtesy car too. The only way it could be improved is if the service video showed the service happening (speed ramp?) as I find it fascinating to see.
05 May 2025
See above
04 May 2025
I have every confidence and trust in the work that your engineers carry out on my car and trust earned is so valuable.
02 May 2025
Very efficient service. Provided with regular updates throughout the day, friendly staff providing accurate info , very helpful and all with a smile.
30 April 2025
Pleasant none condescending staff
30 April 2025
Service completed in good time and the videos are really good
29 April 2025
Very helpful staff, courteous, kept updated throughout
28 April 2025
Went out of the way to get the car ready as soon as possible for me.
28 April 2025
Service good. £750 for service is excessive
28 April 2025
From start to finish is was a pleasurable experience, nothing was to much bother and the it all went smoothly. Katie was brilliant, informative, friendly and professional and gave me a piece of mind that I had chosen the BMW garage.
28 April 2025
Done on time and under budget!
27 April 2025
Friendly service from Casey and all at the dealership. My only gripe was that a voucher received a year ago in respect of recalls on my previous car could not be used against the cost of servicing my current car.
27 April 2025
trotaly satisfied with the service given every time we visit
24 April 2025
Pleasant and nice welcome. Really clear and ensured what was being serviced.
24 April 2025
Always had a good experience and had brilliant customer service
22 April 2025
The standard of the whole booking in my car for mini service and MOT, being updated at regular intervals and No health check video upon initial 1st inspection and being miss diagnosed about the condition of my tyres on the first report, & a completel
20 April 2025
Excellent, professional and friendly service, I would not take my car anywhere else. From booking in to being looked after by Kacey on the day, it was fantastic.
19 April 2025
Again very good service but I can't be completely satisfied with what happened
19 April 2025
??
18 April 2025
The lady I dealt with was helpful, however there was a dispute between a client and one of BMWs member of staff as he was unhappy with his complimentary car wash, this resulted in the member of staff going home
17 April 2025
as above
16 April 2025
Every one was so friendly and explained everything to me.
14 April 2025
Lady who I spoke to was friendly. Clear about what was happening.
14 April 2025
It was just great service
14 April 2025
Couldn't fault the service
10 April 2025
Service completed on time with full communication about the vehicle
09 April 2025
My husband was able to drop his car off really early as someone was in and we were expecting a large delivery that he needed to be home for.
08 April 2025
Great customer service from Katie
08 April 2025
I find the service staff at Lookers BMW extremely courteous and helpful.
08 April 2025
The service was great. We had some freebies that was also a nice bonus such as a mug and some air fresheners. My only niggle was it was offered twice about a complementary wash and vac and if I'm honest, it wasn't of a good standard.
07 April 2025
Serviced professionally and quickly.
07 April 2025
Easy to sort appointments and the car is returned having been cleaned.
07 April 2025
I took my car, that I purchased two weeks earlier, in because of a squeal when braking at low speeds. The service assisatnt told me when I collected the car that there was nothing they could do about the noise and that it is considered normal.
07 April 2025
Easy handover of my car for a recall repair and the courtesy car was ready immediately with no issues (although car could have been a bit bigger due to me having an isofix car seat my car is an X3)
06 April 2025
Dealing with Andrea Green has always been a 1st class customer experiance never go Tony other local BMW.dealership
06 April 2025
Very satisfied
05 April 2025
Happy with the services
04 April 2025
My car was repaired quickly , washed and vacuumed as well
03 April 2025
The service provided by Kacie was warm, welcoming and really helpful. Thank you, she's a credit to you.
03 April 2025
Great communication
03 April 2025
Same reasons as above. Smashing face to face service, but lack of detail behind the scenes and long wait times for parts
02 April 2025
Again exceptional customer service
02 April 2025
Kacey and the team are always friendly, helpful and informative. Work carried out by Stafford BMW is always to the highest standard
02 April 2025
This is my seventh year coming to lookers and I am so satisfied with their professional service
01 April 2025
Extremely satisfied with the excellent service that I received. A special thanks to Andrea Green, who was brilliant at organising the servicing for me, a real Star. And also a thanks to all the technician's who actually service my BMW.
01 April 2025
I was impressed by the detailed report and by the video from Craig. It was great to have the valeting and the coffee too.
01 April 2025
Katie was very friendly and kept me up to date on the different stages of the service
31 March 2025
Very good customer service
30 March 2025
Professional Time management
29 March 2025
Service desk assistants are friendly and efficient. Yet poor communication within the whole team. At collection the car hadn't been washed as promised. Another delay to get this done. A ?mechanics sandwich wrapping was discarded in passenger door.
29 March 2025
not answering
28 March 2025
Fully satisfied as Kacey jumped on any issues and sorted them out rebooking my car in etc. my only comment for learning would be to try and gain more consistency in the vehicle health check results.
28 March 2025
Love the details given and done within time scale
28 March 2025
The vehicle which I was going to collect was 3 hours delayed from the agreed time. When the vehicle was finally ready, it was obvious that it had not gone through the standard checks. The vehicle was dirty in certain places, had scratches and scuffs.
27 March 2025
Lovely staff. Attentive and quick service.
26 March 2025
Was looked after well
26 March 2025
All as good as expected
25 March 2025
Cooler element replaced on recall.
25 March 2025
No problems and issue with car sorted withno fuss
25 March 2025
Happy with work done
25 March 2025
Very informative about my vehicle and took a personal interest
24 March 2025
Very
24 March 2025
Easy to book in the car and good communication throughout
24 March 2025
Everything went as planned start to finish
24 March 2025
Excellent customer service from Kacey and was given a complimentary air con service. Loved the X1 courtesy car as well.
24 March 2025
The Service team is always welcoming and polite. Katie Mcelroy also kept me updated regularly on progress to address the issue with my vehicle.
23 March 2025
Excellant Service - especially from Kayce the Service Receptionist - who excelled in her friendly - and very practical assistance to reduce the inconvenience of the BMW Recall to the Very Minimum.
23 March 2025
Revive was first clsss
23 March 2025
Awesome service as always, I've already told anyone else I know with a BMW and a MINI, You guy's are the best by far to deal with - I ended up paying less than I was expecting as well as great service - awesome! The new Sales team were even poli
22 March 2025
I am confident in the decision reached.
22 March 2025
A personalised service of a very high standard
22 March 2025
Excellent
21 March 2025
Very satisfied with the work carried out on my car by the technician doing the MOT test.
20 March 2025
Yeah really good kasey was very helpful and polite, good customer service
19 March 2025
The team were really great, had a bad experience at a different BMW retailer previously, but will absolutely be returning to Stafford for anything we need next time!
17 March 2025
Very friendly staff and well organised
17 March 2025
Very professional
17 March 2025
Great customer service as always.
17 March 2025
All fine
17 March 2025
The girls on the service area are very attentive and always keep you updated
17 March 2025
Prompt and Efficient
16 March 2025
Excellent service
16 March 2025
Very good customer service and communication
15 March 2025
The service staff were very helpful and efficient. Excellent
15 March 2025
Because the staff are always very friendly and attentive.
13 March 2025
Health check carried out promptly and efficiently. Feedback given with a report and video. Car washed as well. Recall issue was resolved.
13 March 2025
Very friendly team particularly Andrea! She has been a gem.
13 March 2025
Again helpfull
12 March 2025
Quick check-in: friendly and polite staff; work completed as promised
12 March 2025
Katie was brilliant
12 March 2025
Service good, but expensive
11 March 2025
Kacey looked after me and kept me up to date with the progress of my vehicle, thank you so much
11 March 2025
Every time I go . Staff are very helpful and offered hot and cold drinks .answer any questions
11 March 2025
Lovely people
10 March 2025
Great agent
10 March 2025
Best service I've ever received. Loan car was amazing for the day and washed my car for free.
09 March 2025
I dropped my car off on Saturday morning with several problems regarding the back indicators, boot not opening and reverse camera not working. It went into the workshop on Monday and the issue was resolved on Tuesday. The work was covered by my exten
09 March 2025
Excellent BMW service overall from a professional staff who are very friendly and accommodating.
08 March 2025
Kept fully informed by Lookers and informed of services that I didn't know I was entitled too
08 March 2025
Booking was easy, we were able to wait in comfortable surroundings while the work was done. Full report on condition of the vehicle on completion.
08 March 2025
Happy with the manner and efficiency of the staff. Waiting area was comfortable.
07 March 2025
Excellent service
07 March 2025
The purchase of my used BMW was made with the help and knowledge from Suraj. He was extremely helpful and assuring with every step of the process. I cannot praise him enough. When I make another purchase I will make sure to ask for him.
06 March 2025
Polite and helpful staff
06 March 2025
i have got to go back for further work to be done as it wasnt carried out on my initial visit. However, staff were very attentive and booked me back in promptly.
05 March 2025
You are made aware of the cost before start, looked after whilst your waiting
05 March 2025
Excellent Customer Service
04 March 2025
Service reception as always really good making a visit just like meeting a friend. Service done on time and it seems, very well.
04 March 2025
As previous
04 March 2025
Pleasant staff good customer waiting facilities
04 March 2025
Definitely will stay with them
04 March 2025
I was kept well informed and updated of every step of service being performed and this is something I personally found amazing
03 March 2025
Polite staff and communication was great
03 March 2025
Good service
03 March 2025
Again, outstanding service by everyone in this department.
03 March 2025
Very
03 March 2025
Very helpful and cooperative.
03 March 2025
Waited while my car was checked, it was a clean pleasant and friendly atmosphere
03 March 2025
Fixed the problem & got the job done fast and efficient giving my car a new style.
03 March 2025
Attention to detail, excellent customer service
03 March 2025
Everything was done true to their word.
02 March 2025
I was completely satisfied.
01 March 2025
Excellent service.
01 March 2025
Always good customer service. Was informed regularly about my car
01 March 2025
OK
27 February 2025
Job done quickly and complimentary clean ??
26 February 2025
A great experience dealing with Andrea in the service department. All of our questions were answered quickly and she went above and beyond to ensure that we were inconvenienced as little as possible. Super efficient!
24 February 2025
Good customer service and response
24 February 2025
I was very satisfied
24 February 2025
Very focused customer care
23 February 2025
Work completed to plan in a timely msnner
23 February 2025
As above
23 February 2025
The work completed was done with extreme confidence
23 February 2025
Staff excellent
22 February 2025
Very professional
22 February 2025
Kacey and the team at Lookers Stafford are doing an excellent job. It's always a relief when car maintenance becomes a seamless, stress-free experience thanks to such friendly and efficient service team. Well, done!!
22 February 2025
Always good service
22 February 2025
Good communication by staff helpful and polite
21 February 2025
Exceptional customer service throughout
21 February 2025
Excellent, friendly service and kept up to dates with progress.
07 May 2025
Told two minutes before collecting it was not ready waited for a while all good in the end