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4.5SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
444 ratings and 240 comments received in the last 90 days.
21 March 2025
Everything was very quick and on time, car was presented fantastically in the showroom with a unveil and tour round the new bmw system
20 March 2025
Very happy and satisfied Joe did above and beyond to find me a new car with the features I wanted.Great communication too
20 March 2025
Very satisfied with the handover process and it was all straightforward with no issues at all. A nice touch with the 2025 balloons and it was lovely to have an official unveiling of the vehicle.
19 March 2025
Very fast and effective customer service would highly recommend
17 March 2025
All good.
17 March 2025
This is my 5th car from lookers Stafford BMW and they never fail to impress ??
17 March 2025
Very helpful and friendly staff.
13 March 2025
Good updates throughout process
11 March 2025
Lauren made it very easy and explained all the steps before handover,
10 March 2025
From ordering to collection the communication. Was flawless
05 March 2025
Lovely uncovering of my new car and seeing it for the first time.
28 February 2025
Personal attention
17 February 2025
As above. Stafford Lookers BMW Centre were really friendly and professional, the customer care was excellent. Really nice touch with snacks and refreshments too. The delivery day was exciting for me and i felt that the team were part of this too.
15 February 2025
Left waiting for a long time and not offered a test drive.
09 February 2025
Really good. We were allowed to have a courtesy car for just less than a month as the car I had ordered hadn't arrived yet. Very grateful that BMW didn't leave me without a car.
21 January 2025
Can always rely on salesperson Suraj Panesar who has a very pleasant personality and goes above and beyond to make any visit a pleasure.
17 January 2025
Finally got my dream car
16 January 2025
Lauren was extremely helpful and lovely. She kept me informed and followed up to see how I was getting on with my vehicle.
06 January 2025
Helpful, professional and kept us advised on presales process and follow calls after collection oof new X3
27 March 2025
Lovely staff. Attentive and quick service.
26 March 2025
All as good as expected
26 March 2025
Was looked after well
25 March 2025
Cooler element replaced on recall.
25 March 2025
No problems and issue with car sorted withno fuss
25 March 2025
Very informative about my vehicle and took a personal interest
25 March 2025
Happy with work done
24 March 2025
Very
24 March 2025
Excellent customer service from Kacey and was given a complimentary air con service. Loved the X1 courtesy car as well.
24 March 2025
The Service team is always welcoming and polite. Katie Mcelroy also kept me updated regularly on progress to address the issue with my vehicle.
24 March 2025
Easy to book in the car and good communication throughout
24 March 2025
Everything went as planned start to finish
23 March 2025
Excellant Service - especially from Kayce the Service Receptionist - who excelled in her friendly - and very practical assistance to reduce the inconvenience of the BMW Recall to the Very Minimum.
23 March 2025
Revive was first clsss
23 March 2025
Awesome service as always, I've already told anyone else I know with a BMW and a MINI, You guy's are the best by far to deal with - I ended up paying less than I was expecting as well as great service - awesome! The new Sales team were even poli
22 March 2025
I am confident in the decision reached.
22 March 2025
A personalised service of a very high standard
22 March 2025
Excellent
21 March 2025
Very satisfied with the work carried out on my car by the technician doing the MOT test.
20 March 2025
Yeah really good kasey was very helpful and polite, good customer service
19 March 2025
The team were really great, had a bad experience at a different BMW retailer previously, but will absolutely be returning to Stafford for anything we need next time!
17 March 2025
Very friendly staff and well organised
17 March 2025
The girls on the service area are very attentive and always keep you updated
17 March 2025
Prompt and Efficient
17 March 2025
Very professional
17 March 2025
Great customer service as always.
17 March 2025
All fine
16 March 2025
Very good customer service and communication
16 March 2025
Excellent service
15 March 2025
Because the staff are always very friendly and attentive.
15 March 2025
The service staff were very helpful and efficient. Excellent
13 March 2025
Health check carried out promptly and efficiently. Feedback given with a report and video. Car washed as well. Recall issue was resolved.
13 March 2025
Very friendly team particularly Andrea! She has been a gem.
13 March 2025
Again helpfull
12 March 2025
Quick check-in: friendly and polite staff; work completed as promised
12 March 2025
Katie was brilliant
12 March 2025
Service good, but expensive
11 March 2025
Kacey looked after me and kept me up to date with the progress of my vehicle, thank you so much
11 March 2025
Every time I go . Staff are very helpful and offered hot and cold drinks .answer any questions
11 March 2025
Lovely people
10 March 2025
Great agent
10 March 2025
Best service I've ever received. Loan car was amazing for the day and washed my car for free.
09 March 2025
I dropped my car off on Saturday morning with several problems regarding the back indicators, boot not opening and reverse camera not working. It went into the workshop on Monday and the issue was resolved on Tuesday. The work was covered by my exten
09 March 2025
Excellent BMW service overall from a professional staff who are very friendly and accommodating.
08 March 2025
Kept fully informed by Lookers and informed of services that I didn't know I was entitled too
08 March 2025
Happy with the manner and efficiency of the staff. Waiting area was comfortable.
08 March 2025
Booking was easy, we were able to wait in comfortable surroundings while the work was done. Full report on condition of the vehicle on completion.
07 March 2025
The purchase of my used BMW was made with the help and knowledge from Suraj. He was extremely helpful and assuring with every step of the process. I cannot praise him enough. When I make another purchase I will make sure to ask for him.
07 March 2025
Excellent service
06 March 2025
Polite and helpful staff
06 March 2025
i have got to go back for further work to be done as it wasnt carried out on my initial visit. However, staff were very attentive and booked me back in promptly.
05 March 2025
Excellent Customer Service
05 March 2025
You are made aware of the cost before start, looked after whilst your waiting
04 March 2025
Definitely will stay with them
04 March 2025
I was kept well informed and updated of every step of service being performed and this is something I personally found amazing
04 March 2025
As previous
04 March 2025
Service reception as always really good making a visit just like meeting a friend. Service done on time and it seems, very well.
04 March 2025
Pleasant staff good customer waiting facilities
03 March 2025
Attention to detail, excellent customer service
03 March 2025
Fixed the problem & got the job done fast and efficient giving my car a new style.
03 March 2025
Waited while my car was checked, it was a clean pleasant and friendly atmosphere
03 March 2025
Very helpful and cooperative.
03 March 2025
Everything was done true to their word.
03 March 2025
Again, outstanding service by everyone in this department.
03 March 2025
Good service
03 March 2025
Polite staff and communication was great
03 March 2025
Very
02 March 2025
I was completely satisfied.
01 March 2025
Excellent service.
01 March 2025
Always good customer service. Was informed regularly about my car
01 March 2025
OK
27 February 2025
Job done quickly and complimentary clean ??
26 February 2025
A great experience dealing with Andrea in the service department. All of our questions were answered quickly and she went above and beyond to ensure that we were inconvenienced as little as possible. Super efficient!
24 February 2025
Very focused customer care
24 February 2025
I was very satisfied
24 February 2025
Good customer service and response
23 February 2025
Work completed to plan in a timely msnner
23 February 2025
The work completed was done with extreme confidence
23 February 2025
Staff excellent
23 February 2025
As above
22 February 2025
Very professional
22 February 2025
Always good service
22 February 2025
Kacey and the team at Lookers Stafford are doing an excellent job. It's always a relief when car maintenance becomes a seamless, stress-free experience thanks to such friendly and efficient service team. Well, done!!
22 February 2025
Good communication by staff helpful and polite
21 February 2025
Excellent, friendly service and kept up to dates with progress.
21 February 2025
Exceptional customer service throughout
20 February 2025
Very efficient
18 February 2025
Work done ptomptly while I worked in waiting area
18 February 2025
Very good service
18 February 2025
Great service.
18 February 2025
Polite service staff and I was updated later in the day about a collection time. The car was well cleaned outside along with the internal mats.
17 February 2025
Looked after very well and kept informed on my car throughout the day.
17 February 2025
Brilliant customer service
17 February 2025
What was done was done well.
17 February 2025
Staff very professional
17 February 2025
Kacey was helpful. Only criticism is long queue to drop my keys in the morning which may be an issue for those rushing to get to work!
17 February 2025
Received a video walk round of the car
15 February 2025
Very easy purchase. Everything ready at collection. No time wasted. Perfect
13 February 2025
As per my previous statement extremely helpful and a great service.
13 February 2025
Work done efficiently and no long wait to book car in or out
12 February 2025
As mentioned, service department always helpful and friendly
12 February 2025
It was the best.
12 February 2025
Andrea is a huge asset to the company, customer care is always high.
12 February 2025
yes good
12 February 2025
work done as expected and kept informed
11 February 2025
Staff were very friendly and helpful. The work appears to have been carried out to a high standard and the complementary car wash was a nice feature.
11 February 2025
did work required and provided explanations for all aspects
11 February 2025
Stafford Service team are always welcoming polite courteous and professional.
10 February 2025
Service Department wee excellent in their organisation and support for me as my Motability Vehicle came in for the Scheduled first MOT
10 February 2025
Booked in quickly , good service and helpful with an issue we had ( not this dealers issue )
09 February 2025
Very good service
09 February 2025
Issue was dealt with without issue, regular update calls as the repair took some time. Katie could not have been more helpful.
09 February 2025
Katie was amazing. Some of the best and most friendly service I've had anywhere
08 February 2025
Very good service and clear communication.
08 February 2025
Again good service
08 February 2025
As above.
08 February 2025
For the service you gave us kept changing your mind about the time and never said what you was going to do
08 February 2025
Great service, courtesy car provided.
06 February 2025
Everything carried out with a video showing some of the work being carried out. Follow up call to ask if everything is all okay etc
06 February 2025
Andrea was very helpful and approachable. She sorted out the missing parcel shelf and clarified the payment situation very quickly.
05 February 2025
The car was not really cleaned very thoroughly, and the problem with the cover for the petrol cap is not solved. I'll call back up.
05 February 2025
Best part was complimentary car cleaning service.
05 February 2025
I found the service at Stafford first class And I was impressed with Katy from the service department who was very helpful, professional and polite which gave me confidence in the service provided
05 February 2025
Straight forward from start to finish.
05 February 2025
Excellent service
05 February 2025
Friendly service, clear info and good work.
05 February 2025
I had to wait 7 days for parts and then the same fault occurred after 3 days
05 February 2025
Car was taken in and I was updated soon after on the progress.
05 February 2025
Helpful and friendly staff
05 February 2025
From booking in to collecting my car later that day, the two members of staff who i came into contact with were both extremely pleasant and informative. I was regularly updated as to the progress of the car.
04 February 2025
All went as planned.
04 February 2025
Excellent service from Andrea Green on the service desk and also a big thank you once again for the work completed on my vehicle by master mechanic Phil Parsonage.
03 February 2025
A very professional and consumer centric approach whilst managing to maintain a personal element and connection.
03 February 2025
Problem was dealt with very quickly and with no fuss. Great service as always
03 February 2025
Excellent customer service skills, staff go the extra mile
03 February 2025
Very informative advisors and kept up to date regularly.
03 February 2025
I am not giving 5 stars because still having issues, got a new error message when starting the car this morning stating that A drivetrain malfunction. I turned the car off and restarted and it was no longer there.
03 February 2025
Katie was great!
02 February 2025
Great customer rservice - just need to remember to put the power back on for the dash cam!
02 February 2025
Very amazing people and always helpful and take care of you
02 February 2025
I found out on my last visit that you should have replaced the rear brake discs as authorised by the dealer who supplied the vehicle and this was not carried out.
02 February 2025
Friendly, efficient, excellent facilities.
02 February 2025
Would be 5 stars because everything has been spot on, however 24 hours after having the car back I received 2 more notifications for other services that need doing so had to book it back in
02 February 2025
Car has been looked after well by BMW and I like how they give it a clean
02 February 2025
Excellent service. I particularly liked the video guide from the technician.
01 February 2025
Very accommodating and helpful as always.
01 February 2025
Worked was carried out as intended, the video report was thorough and easy to use. Andrea kept us updated on the progress and when to collect.
31 January 2025
Friendly and knowledgeable staffs. Answered all my enquiries diligently
31 January 2025
Kacey was very pleasant and helpful and had a very nice way about her.
30 January 2025
Fantastic service from Kacey and Katie, in line with previous visits. Always very friendly and keep me updated
30 January 2025
All work on car always top notch. And the staff who front the business couldn't do more to make the whole experience top class.
30 January 2025
Customer care and warranty fix
30 January 2025
I am extremely satisfied with the service experienced as Katie McElroy has kept me well informed on how the repairs have been going on my car and kept any issues that have been found whilst getting further into my car.
30 January 2025
Service experience was very good
29 January 2025
Always polite, well organised and make a seemingly effortless process
29 January 2025
Price in the app was misleading, then it changed again when I got to the garage. I would have given 3 stars but I was told anything less than 10 is a 0 so...
29 January 2025
Great friendly customer service from Katie. Nothing was too much trouble, with regular updates as to progress. You clearly have a valuable member of staff!
28 January 2025
Always received excellent service, from friendly staff. Video inspection good to seen the current condition of the underside of the vehicle.
28 January 2025
Service desk, Casey very friendly and helpful. Unfortunately still have the issues remaining that it went in for!
27 January 2025
On time.
27 January 2025
All work carried out as expected.
27 January 2025
Katie was excellent kept me up to date on serval occasions, called me back when she said she going to and answered all my question excellently.
26 January 2025
Great work carried out and very helpful to what needs doing
26 January 2025
satisfied with enquirys
26 January 2025
Service action completed and car washed.
26 January 2025
Again. The cost of a battery replacement should be menial and never in excess of £300. Apparently the cost of the labour to replace the battery is way in excess of the cost of the battery itself. This should have been done with the service inclusive
26 January 2025
The service as this garage has always been of a high standard.
25 January 2025
Very good, but a request made in online check-in was overlooked.
25 January 2025
First class service from BMW
25 January 2025
Everything stated that would be done was done. The people were very courteous.
25 January 2025
Very professional, very friendly. 10-10 ..First class.
25 January 2025
Excellent
24 January 2025
The staff were friendly and helpful. I would like to be contacted regarding a GDPR training issue though.
24 January 2025
all jobs carried out on time car cleaned
23 January 2025
Excellent service
23 January 2025
Good as always. Car came back sound and clean
22 January 2025
as mentioned, the desk staff were great, but the workshop were late in getting the car ready
22 January 2025
The service customer front end team were really good and supportive
22 January 2025
It went smoothly
22 January 2025
I had a mot and I decided to wait I was given a 2 hour slot which is all good good. It failed and needed a new tyre so I decided to wait until they replaced it, but it took 2 hours to replace the tyre which I thought a long time, so 4 hours at BMW
21 January 2025
Nothing to be dissatisfied about, quite the contrary.
21 January 2025
The works completed are great and I've had no problems since
21 January 2025
Kacey was more than helpful with whole experience.
20 January 2025
My last visit even exceeded my previous satisfaction levels. Could not fault in anyway..
20 January 2025
Staff were helpful and pleasant
19 January 2025
All done in just two hours
19 January 2025
Excellent
19 January 2025
Staff made the process easy and quick.
18 January 2025
Excellent customer service, as always! Courtesy car organisation was great too, made life much easier for the family.
18 January 2025
The staff are lovely Just not happy with no financial support with payment
18 January 2025
Customer service.
17 January 2025
Lovely service staff but behind the scenes a number of billing errors have been made resulting in refunds and delays in getting parts and getting the vehicle in have meant more time off the road than necessary.
16 January 2025
Staff who served me was great and polite.
15 January 2025
Friendly
15 January 2025
The job was done to perfection, thanks guys
15 January 2025
Service completed with minimal fuss whilst I waited. Kept informed along the way.
15 January 2025
efficient polite and professional
15 January 2025
It took the time they said it would and I had an extensive health report on the car
15 January 2025
Work carried out and car cleaned.
14 January 2025
Asked if wanted clean said yes But didn't ??
14 January 2025
Always friendly service from those in the service department
14 January 2025
Great communication and kept me informed regularly, provided an excellent service, very professional and friendly.
14 January 2025
Again, all nice & simple
14 January 2025
I was very satisfied with my service experience at Lookers Stafford. The process was smooth, the team was professional, and Katie provided exceptional support throughout
13 January 2025
Service staff all great
13 January 2025
Katie was superb.
13 January 2025
Happy with the service and experience just slightly dissatisfied with the rivets in the end. It may not sound much but it's the fact the cars white and the two front arches mid match.
12 January 2025
Very pleased all work carried out professionally
10 January 2025
I dropped the car off (very easy process), was kept informed and the work was done with no issues
10 January 2025
Costs were clear before work undertaken.
09 January 2025
Exceptional service from Andrea throughout the day including the surprise Provision of a courtesy car. She kept in touch and was a pleasure to deal with throughout the booking of it, the repairs on the day and the after care.
09 January 2025
Quick and pleasant to deal with, professional service throughout.
07 January 2025
Good service
06 January 2025
Good quick efficient service
06 January 2025
Customer care is always 100%
05 January 2025
Can not fault them
04 January 2025
I am 100% satisfied, specially thanks to Sharleene.
04 January 2025
Hassle free experience and excellent service by staff.
03 January 2025
Service was carried out in a timely and professional manner. Communication kept throughout.
03 January 2025
Great customer service and the team kept us informed throughout the service
23 March 2025
Not very satisfied at all the delivery was much later than originally told. The dealership was not responsive. I'm waiting to hear on the brake callipers.