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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
371 ratings and 174 comments received in the last 90 days.
01 November 2024
Car is perfect, sales team were excellent at sorting my every request and the delivery was quick and simple!
15 October 2024
Helpful and efficent
10 October 2024
Yes was satisfied with the service and am happy with the new car.
09 October 2024
The process went very smoothly so handover was stress free
03 October 2024
Good service Professional and courteous
01 October 2024
This is my second 8 series in two years, i cannot fault the car
29 September 2024
Lookers Stafford have always looked after me well.
26 September 2024
Great service
20 September 2024
Excellent service throughout.
17 September 2024
Everything went well and very satisfied with the service
17 September 2024
Georgia went above and beyond to make our experience special
06 September 2024
Very good sales person and kept me informed throughout
02 September 2024
very well looked after
01 September 2024
The hand over was unreal!
20 August 2024
I am always looked after, given great advice & provided with an excellent vehicle every time.
13 November 2024
Thorough explanation of work undertaken.
13 November 2024
Kacey is really nice and great at her job
13 November 2024
Staff could not have been more helpful
12 November 2024
I am leaving out the booking experience and want to reflect the overall service I got from the Stafford centre.
12 November 2024
Staff very pleasant, service work done as expected with new drama.
11 November 2024
Excellent
11 November 2024
First Class, despte the detour due to the road works
10 November 2024
Friendly helpful staff and mechanics and a free wash and vacuum
10 November 2024
Very satisfied
10 November 2024
Friendly , customer focussed service
07 November 2024
Again really good service
07 November 2024
Everything performed as requested and treated with courtesy and politeness.
07 November 2024
Job required was completed on time as expected
06 November 2024
Always great customer service.
06 November 2024
This was a recall appointment to replace the drivers airbag. I am completely satisfied and small things like washing a vacuuming my car gots a long way. My recent full service was the same .. non stressful to me and I feel completely reassured
06 November 2024
Great service from Katie, pleasant and happy service manager. Car wash crew needs to practice cleaning wheels, they only did the outside, perhaps they need a wheel brush!
05 November 2024
Everyone was so kind and friendly, and my difficulty was dealt with efficiently and without any problems.
04 November 2024
We are happy with the service provided
04 November 2024
Really good experience start to finish . Regular update calls throughout
04 November 2024
Andrea was a pleasure to deal with and made sure the jobs required were done to my specifications and promptly.
04 November 2024
Finally staff are super friendly and remember you. Great service!
04 November 2024
Facilities whilst waiting for my vehicle were very good, all staff pleasant and helpful, the levels of information provided both digitally and verbally were excellent
04 November 2024
Katie was very proactive contacting me, was very helpful, friendly and polite.
03 November 2024
All items clearly explained to us and listed as to which parts had been serviced with good system of red amber green to highlight and issues.
03 November 2024
BMW Stafford looked after me and the issue I had with the car. They understood my concerns and corrected the issue brilliantly.
03 November 2024
From booking through to a courtesy call after the appointment, the staff were helpful, attentive and it was a trouble free experience
02 November 2024
Quick turn around. Advisories but no pressure to have work completed.
01 November 2024
Friendly customer service Kept well informed of the work being carried out on my car
01 November 2024
Excelent service on the day. However, comunication before hand was poor
31 October 2024
Really great staff
29 October 2024
Never feel as if i am just a number but an individual customer who's needs must not just be met but exceeded .
28 October 2024
staff where brilliant
28 October 2024
Katie and Andrea on service reception very friendly, proffesional. However vehicle was washed as part of mot. Windows looked like wipped with dirty t towel , not great.
27 October 2024
10 out of 10 for Andrea's customer service
26 October 2024
Very friendly and helpful staff, felt well informed
26 October 2024
Full and comprehensive service
25 October 2024
Andrea Green is the reason my experience is always perfect at Lookers Stafford. She makes the whole experience easy and a pleasure.
25 October 2024
Friendly and Helpful customer service sales representative
24 October 2024
Completely satisfied with the service experience at lookers Stafford.
23 October 2024
Booked in and looked after very well by Andrea. Advance warning of traffic delays
23 October 2024
Friendly and attentive
22 October 2024
No issues at all
22 October 2024
Kept me informed at all stages. Self check in was great.
22 October 2024
I was quoted a price in advance and kept informed throughout the process.
22 October 2024
Service staff and master techs are very informative and ensure every step is a smooth as possible
22 October 2024
Always helpful and answer every question professionally
21 October 2024
Katie was very friendly, polite and helpful. Couldn't do enough to help with my queries.
21 October 2024
See above
21 October 2024
??
21 October 2024
Brilliant service.
21 October 2024
Friendly and efficient
21 October 2024
Work carried out satisfactorily. Pleasant staff
21 October 2024
The girls on service were great. Very knowledgable and explained everything that was done to the vehicle. The work was done on the very quickly and to the highest standard
21 October 2024
I am not really in a position to do this survey because my husband took the car into BMW. However, he doesn't/ can't cope with mobile phones or tablets ect therefore I am completing the survey on my phone as I booked it in to be looked at.
21 October 2024
I think if your being given a new car as a curtesy you should be shown the basics, as your not familiar with all the new mod cons etc
21 October 2024
Whilst the service garage got the diagnostic wrong, the service desk were very professional
21 October 2024
See my comments to the previous question.
21 October 2024
All work satisfactorily carried out, but took longer than anticipated
20 October 2024
I was able to get the appointment I needed and the work was done on time and satisfactorily.
20 October 2024
Andrea was excellent and kept me updated
19 October 2024
Lookers at Stafford have been fantastic, my car was fully inspected and repaired. A courtesy car was provided to keep me mobile and regular updates from Katie, about the work required were provided throughout the time my car was at the garage.
19 October 2024
Possibly because I was completely satisfied?
17 October 2024
Andrea's exceptional customer service, the efficient handling of the brake pad change, and the clear communication throughout the process all contributed to a positive experience. Their professionalism and attention to detail stood out.
16 October 2024
Service generally excellent however a wash and vac was offered, the wash was done but not the vac.
16 October 2024
Very happy
16 October 2024
Andrea is a star
16 October 2024
Kacey Moore, I was given the wrong information about the service so she was really helpful
15 October 2024
Did what they said they would do without any drama
14 October 2024
Job done on time and well communicated
14 October 2024
See above
14 October 2024
Very friendly staff at lookers stafford
14 October 2024
Disappointed that an oil changed advised by the in car system that is required in 4000 miles was not offered. The car now has to come off the road again which is inconvenient.
14 October 2024
Everything was perfect
13 October 2024
Very good
12 October 2024
Front of house Service staff are excellent- ANDREA GREEN especially!!
12 October 2024
Efficient & friendly service
11 October 2024
More than happy with Andea Green & Service Reception, who went above & beyond, to sort my car out. Workshop returned car with misaligned body trims, that wouldn't be acceptable in the BMW factory. Valeter difficult to deal with, didn't do his job.
11 October 2024
Quick to return my car clean Nice higher car
10 October 2024
Excellent service from the team. I was not kept waiting and staff were friendly and efficient.
08 October 2024
Once I finally got to speak with staff AT the dealership, they were very helpful. Kaycey managed to arrange for the vehicle to be assessed ahead of the predicted time and then patiently worked through things with me.
08 October 2024
great service
08 October 2024
Did what you said you would
08 October 2024
Sales team good but lied to me said things I picked as faults not rectified
07 October 2024
Always willing to help no matter how big or small the job is
06 October 2024
I was swell looked after by the team and they ensured I was able to get to work by organising transport for me while my car was in for service
04 October 2024
No problems but extensive traffic works around the dealership causing delays and diversions but this was not mentioned when booking.
04 October 2024
Great personal service - Andrea was attentive and helpful as ever.
03 October 2024
Kacey Moore was very helpful in getting the faults fixed and kept me informed.
03 October 2024
Lovely and friendly people, helpful
02 October 2024
Dry good communication and explanation. Competitive price. Clear information well presented in video feedback.
02 October 2024
On this occasion it was great
01 October 2024
Service carried out by experienced technicians and appreciate the vehicle being handed back to me washed
30 September 2024
Fantastic staff
30 September 2024
I paid for an oil top up but just found a small bottle of oil in the footwell of my car. Was that it? No explanation was given. There was a recall on the tailgate catch, but if that was done, it doesn't seem to have made much difference.
30 September 2024
Friendly service with a smile
29 September 2024
Service completed on time
26 September 2024
Good service, nothing too much trouble.
25 September 2024
Very concise and polite and don't try and make you get unnecessary work carried out.
25 September 2024
Easy check-in, recall work completed within the day, car was not washed as promised.
22 September 2024
Having inspected the engine bay afterwards, all looked good & there didn't appear to be anything I wasn't visibly happy with
22 September 2024
Like the transparency the video gives you. You know first hand where you stand.
22 September 2024
No reason not to give this answer
21 September 2024
I'm incredibly concerned that something so seriously wrong with my car was missed. This was picked up immediately by another garage. I'm still awaiting a call back from services.Spear cars Stafford also contacted the Stafford centre.
21 September 2024
Damage to my car.
19 September 2024
The retailler are always excellent. Especially Andrea Green. Can never do enough.
18 September 2024
I haven't seen any defect since the service was done! The car works perfectly fine
17 September 2024
From reception , booking the car in for service and then picking the vehicle up upon completion, I was always treated with respect and politeness.
17 September 2024
Egr cooler booked in easily and repaired in a day
17 September 2024
Very pleased
16 September 2024
Completely satisfied
16 September 2024
Always feels the car is in good hands with Ash, Kacey and Andrea
16 September 2024
as above
15 September 2024
In my limited experience, I can not fault Lookers at Stafford.
15 September 2024
Cheerful greeting,the job has been handled quickly and professionally
15 September 2024
Great job service staff very professional
14 September 2024
Good service was offered a clean but never got
14 September 2024
Service was carried out as arranged and our car was ready to pick up at our convenience. Thank you
11 September 2024
Well looked after
11 September 2024
First rate job and thanks for the wash and valet also.
10 September 2024
I have had two cars of you no complaints if I buy a third I would be looking for a very good deal.
09 September 2024
Easy booking in process, good communication
09 September 2024
Only lets down was that no one from BMW Lookers Stafford called me to say that the person who I bought the car off had left the dealership. But Russ was very good after the departure of Carlie.
08 September 2024
Excellent due to the help and and advice from Kacey Moore
05 September 2024
This time it was excellent
04 September 2024
The service was undertaken in the time scale communicated with no problems.
04 September 2024
There brilliant - Andrea looks after me and I can't fault her level of service
04 September 2024
Happy with service from start to finish
03 September 2024
Best BMW retailer experience I have ever had.
03 September 2024
Very satisfied. Really helpful staff
03 September 2024
Top quality workmanship, but the administration and communication leaves a bit to be desired.
03 September 2024
Happy with service and dealership personnel - and appreciated the complimentary clean & vac
02 September 2024
Car was ready when said and work done and complementary clean done to a good standard too
02 September 2024
The car was kept overnight although they thought it would have been finished the same day. They did not contact me to let me know. I had to phone them twice the next day. I believe the computers had crashed.
02 September 2024
Just m o t - so no issues
31 August 2024
Very friendly and easy to deal with
30 August 2024
Because car is running fine
28 August 2024
Excellent service
28 August 2024
Friendly staff
26 August 2024
Excellent service but my charges for a replacement glass in my door mirror was eye watering
26 August 2024
The work carried out was fine, but the customer service was appalling.
26 August 2024
Kiosk to book in is impersonal but I guess convenient for some !!
26 August 2024
Very happy
26 August 2024
Very helpful nothing to much trouble
25 August 2024
Clearly morale and motivation levels good and a team approach obvious and not always evident in other garages including a recent experience at a Jaguar/Landrover dealership. This is our third visit to BMW for a new car from this branch of lookers.
25 August 2024
Have always accommodated my ongoing car needs. Have dealt with my needs and recalls promptly, washed and clean cars well so when recollected my cars got that new car feeling again
25 August 2024
Great service I waited for car , the service was as as described and within time frame given
25 August 2024
Very efficient Ashley was very professional
25 August 2024
Friendly and tailored service, was given a video about my car which i loved
24 August 2024
Staff fine and courteous (Andrea on reception was excellent)
23 August 2024
Great Staff, always friendly service and nothing is a problem.
21 August 2024
Brilliant from start to finish. Special mention for Kacey.
20 August 2024
Service and EGR replacement carried out competently and efficiently
20 August 2024
Fast and easy
20 August 2024
They were extremely helpful, professional and nice to deal with. Happy to recommend to anyone.
20 August 2024
????????????
20 August 2024
As above
20 August 2024
Very good
20 August 2024
Andrea on the service desk was excellent as was Phil ( master mechanic) also again completing the work on my to to a very high standard as he always does.
07 November 2024
Brilliant again